Last updated: July 2026
IQ Messenger (“we”, “us” or “our”) attaches great importance to the protection of your privacy and handles personal data with care and transparency. In this Privacy Statement, we explain how we collect, use, store, and protect your personal data when you visit our website iqmessenger.com , use our applications, or otherwise come into contact with us.
Who are we?
Controller
IQ Messenger BV
Pieter Zeemanweg 57
3316 GZ Dordrecht
The Netherlands
Email: info@iqmessenger.com or quality@iqmessenger.com
Telephone: +31 (0)88 20 22 333
Do you have questions about this Privacy Statement or would you like to exercise your privacy rights? Please contact us using the contact details above.
What data do we collect?
Depending on how you communicate with us, we may collect the following categories of personal data.
Information you provide yourself
You can voluntarily provide information to us, for example via our website or by email:
- Your name
- Your email address
- Company details (if applicable)
- Information you enter via contact forms
- Information you provide when signing up for our newsletter
- Information you provide when requesting information about our products or services
- Login details for the partner section of our website
Usage data from IQ SmartApp
When using the IQ SmartApp, anonymous usage data may be collected, including:
- Application usage statistics
- Device information
- Technical log data
- Crash reports
This information is stored locally and used exclusively for error analysis and troubleshooting. Users can choose to share these log files with IQ Messenger when reporting technical issues.
Location data via the IQ SmartApp
If this functionality is activated by your organization and the necessary license is present, the IQ SmartApp can collect location data to support alarm handling and personal safety functions.
Location data may be collected when the application is running in the background or is not being actively used. This data is not shared with third parties.
How do we collect your data?
We collect data when you:
- Visit our website
- Fills out a contact form
- Subscribe to our newsletter
- requests information
- Logs in to the partner portal
- The IQ SmartApp uses
- Voluntarily provided diagnostic information after an application error
How do we use your data?
We process your personal data for the following purposes:
- Answering your questions and requests
- Providing the information you requested
- Managing newsletter subscriptions
- Providing access to the partner portal
- Maintaining and improving our products and services
- Diagnosing and solving technical problems
- Supporting alarm and personal safety functionalities through location services (if activated)
We do not sell your personal data.
We do not use diagnostic data or location data for advertising purposes.
On what legal basis do we process your data?
Depending on the processing activity, we rely on one or more of the following legal grounds from the General Data Protection Regulation (GDPR):
- Your consent
- The execution of an agreement
- Complying with legal obligations
- Our legitimate interest in maintaining and improving our services
With whom do we share your data?
We do not share your personal data with third parties, unless:
- You have given explicit permission for this;
- Provision is mandatory pursuant to legislation or regulations or a court order;
- Sharing is necessary for service providers who support our services.
Data entered via the website may be processed using the following external services:
- HubSpot
- Mailchimp
- Typeform
- Google Analytics
- Scientific
The IQ SmartApp uses the following external services:
- Google Analytics for Firebase
- Firebase Crashlytics
These services process technical and diagnostic information to monitor the performance of the application and analyze errors.
Where applicable, processing by these service providers is governed by their own privacy documentation.
International transmission
Some service providers may process personal data outside the European Economic Area (EEA).
When this is the case, IQ Messenger ensures that appropriate safeguards are put in place in accordance with the GDPR, including a Transfer Impact Assessment (TIA) and the application of Standard Contractual Clauses (SCCs).
How do we store your data?
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure.
Diagnostic information collected by the IQ SmartApp is stored locally on the user’s device until it is voluntarily shared.
IQ Messenger has an Information Security Management System (ISMS) that is certified in accordance with ISO 27001 and NEN 7510. Certificates and statements are available upon request.
How long do we retain your data?
We do not retain personal data longer than is necessary for the purposes described in this Privacy Statement or to comply with legal obligations.
Marketing and website data is retained for a maximum of five years after your last contact with us.
Usage data from the IQ SmartApp is stored anonymously.
Marketing
When you sign up for our newsletter, we use your email address to send product updates, news, and other relevant communications.
You can withdraw your consent at any time via the unsubscribe link in our emails or by contacting us.
What privacy rights do you have?
Under the GDPR, you have the right to:
- To obtain access to your personal data
- To have incorrect or incomplete personal data corrected
- to request the deletion of your personal data
- To restrict the processing of your personal data
- To object to processing
- to request data portability
- To withdraw your consent at any time when the processing is based on it
- To lodge a complaint with the competent supervisory authority
If you wish to exercise one of these rights, please contact us. We will process your request in accordance with applicable privacy legislation.
Cookies
Our website uses cookies to ensure the proper functioning of the website and, if consent has been given, for analytical and other purposes.
You can find more information about the cookies we use in our Cookie Policy or via the Cookie Settings.
Third-party websites
Our website may contain links to third-party websites.
We are not responsible for the privacy policy or content of these websites. We recommend that you consult their privacy statements before providing personal data.
Changes to this Privacy Statement
We may amend this Privacy Statement from time to time.
Any changes will be published on this page, along with the updated revision date.
How can you contact us?
Do you have questions about this Privacy Statement or about the way we process personal data? Please contact:
IQ Messenger
Data Protection Officer: Ms. Floor van Leeuwen
Pieter Zeemanweg 57
3316 GZ Dordrecht
The Netherlands
Email: quality@iqmessenger.com
Contact the supervisor
If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent supervisory authority.
For organizations established in the Netherlands, this is the Dutch Data Protection Authority .