Smarter alert routing: Call button no longer triggers alerts to everyone

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Erfolgsgeschichten > Smarter alerting at ASZ

Smarter alert routing: Call button no longer triggers alerts to everyone

When a patient at the hospital in Dordrecht needs help, they press the call button next to their bed. Until recently, this triggered pagers for all nurses on the ward—but that’s changing. “There’s a much smarter way to do it.”

Albert Schweitzer Hospital is currently replacing its outdated nurse call system on inpatient wards with a new solution that delivers far more relevant information. Most importantly, it alerts only the nurse—or nurses—best suited to respond, rather than notifying everyone.

„Of course, patients can still call for help, but the signal now routes through the IQ Messenger messaging server to the smartphones that nurses carry during their shifts,“ explains a spokesperson from Albert Schweitzer Hospital.

Here’s how it works:
“First, the call appears in the SmartApp on the phone of the nurse assigned to that specific patient. If they respond that they’re temporarily unavailable—or fail to respond in time—the call automatically escalates to the designated ‘buddy’. If the buddy is also unable to respond right away, the system continues to escalate the alert to other colleagues. This eliminates the need for pagers going off everywhere at once.”

Monitor and infusion pump alerts

Thanks to the specialized software of the messaging server and the smartphones, devices such as patient monitors and infusion pumps can also send alerts through the same streamlined channel. The new medical alert system has already been implemented in the pediatric ward, the Emergency Department, Neurology ward C3, and more recently in the Rhena Birth Center. Next in line are the ICU and CCU, scheduled for implementation next spring.

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