Privacy Policy

Privacy & Cookie statement

IQ Messenger respects the privacy of all users of its website and ensures that the personal information you provide is treated confidentially and carefully. By giving your personal information to the website you agree that IQ Messenger used your data in accordance with this Privacy & Cookie Statement.

Personal data

We use only information that is specifically and voluntarily provided by individuals who visit our website. You can enter your personal information to receive our newsletter, to log into the partner section of the website or to request information.

IQ Messenger does not provide your information to third parties without your explicit prior permission unless required to do so on the basis of the law or a court decision. On the website you can find links to third party websites. Although these websites are carefully selected, IQ Messenger is not responsible for the handling of your personal information by these third parties. Read theretofore the privacy statement of the website you are visiting.


On the websites of IQ Messenger, we use cookies. Cookies are small text files that are stored on a PC and can be read by a browser. These cookies are used for the following purposes:

  • Remember login name and password for the purpose of efficient use of the website;
  • Analyzing the use of our websites to thereby improve our websites;
  • The collection of data related to your visit behavior for opportunities for further optimization of our website to allow examination;
  • Assessing your interests based on your visits to other websites.


The data collected by us will only be used by us in accordance with the law to improve our services and in a proper and careful manner. You can disable the cookies that remember your preferences through your browser settings. You can modify your browser not to accept cookies. In that case, IQ Messenger does not guarantee that all services and functionalities of the website will work properly. You will also see advertisements, but these will not be adapted to your preferences. We would like to point out that if you are using a different computer, you will need to adjust your browser settings there.

What data is collected and what is it used for:

Usage data

The IQ SmartApp collects anonymous usage data about the use of the app and information about the device on which it is installed. This usage data is saved in local log files and is used exclusively for error analysis. In the event of an error, the user can share this data with IQ Messenger.

The data are not used for advertising purposes and are not sold or made available to third parties.

The IQ SmartApp uses the following third-party software to record usage data:

  • Google Analytics for Firebase
  • Firebase Crashlytics


Further information can be found in Google privacy policy.

Location data

The IQ SmartApp collects location data to ensure reliable localization in the event of an alarm. This location data is also collected when the app is in the background or not currently in use. The location data are only collected if this is explicitly configured on the server and the necessary feature license is available and activated. This location data is not shared with third parties and is used exclusively for the purpose of personal security and alarms.

Modification of this Privacy and Cookie Statement

IQ Messenger reserves the right to amend this Privacy & Cookie Statement. We recommend you therefore to regularly consult this page so that you are always updated with the latest valid version. This Privacy & Cookie Statement was last amended in November 2020.

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