Emergency Console

Emergency Console

Calling people quickly and easily in case of breakdowns, evacuation, fire, aggression and emergency response is possible with IQ Messenger’s web application Emergency Console. After the start of a scenario, the dashboard shows in real time which employees have accepted the call and within what time they are present. Groups of employees can be called, emailed or texted at the push of a button. Of course you can also operate the systems connected to the IQ Messenger platform.

Recipients can be reached by: Text, email, voice notification, pager, DECT handset, vo-WiFi device, two-way radio, IQ Messenger SmartApp iOS and Android (with override of silent mode).

Maximum reliability

• A maximum reliable solution delivered as standard in a cluster solution
• “Test connection” button for the text, email, call and IQ Messenger integration
• Calling, text, email and of course linkable with IQ Messenger integrations
• Connection between server and web browser is continuously monitored
• The solution is always in High Availability without any surcharge
• Highest availability of 99.99%

Voice notification

• Simultaneous or conference calling of receivers
• Confirm presence via DTMF and enter ETA
• Monitor whether a recipient has accepted the call
• SIP lines connected to a central or separate telephone line
• Recipients can be reached on multiple numbers

Email

Connects the internal server to email recipients during a scenario
Recipients reply to emails and ETA times which are automatically read and displayed on the dashboard.

Text

Recipients receive a text notification with the possibility to reply and indicate an ETA time. Supported with SMS text providers Spryng and MessageBird.

Dashboard: start the scenario, reach receivers and monitor the result

Through this web application dashboard, users can start a scenario with one click and monitor it. The application offers real-time insight into who is coming, when they will be there and the possibility to scale up or stop a scenario.

• Adding additional text to a scenario
• Scenarios can be started and monitored
• Text to speech capabilities
• Possibility to build your own scenarios and add receivers
• Only the option to start scenarios of a particular department
• Notification when the connection to the internet browser is disconnected

Scenario management

Within the Emergency Console web application, users can create their own scenarios. Icons, colours, audio fragments, sequences and groups of receivers can be set per scenario.

Recipients can be sent specific instructions based on their function and distance to the organisation. After scenarios have been started, crisis services can be put in conference.

• Calling, emailing and texting recipients
• IQ Messenger connected systems
• Being able to reach recipients based on priority levels

• Recipients who are on holiday can be temporarily switched to absent
• The time between actions is adjustable
• Calling recipients based on distance to organisation
• PDF export of each scenario
• After completion of scenario, overview reporting received by mail
• Automatically escalate to another scenario
• Option to physically log in via the dashboard in addition to ETA time
• Automatic language recognition so that the recipients receive notifications in their preferred language

Technical Specifications

• Recipients can quickly import using an Excel file or automatically with Active Directory
• Supported with almost all current web browsers
• Test button to check integration with SIP trunk, email server and SMS provider
• Assign various roles and authorisations to dashboard users
• Truly mission critical and free choice between on-premise or cloud solution